- PINGPLOTTER SAMPLEING MENU INSTALL
- PINGPLOTTER SAMPLEING MENU PRO
- PINGPLOTTER SAMPLEING MENU PROFESSIONAL
Often it is with a third-party Internet backbone router. If you frequently see this host as the last responder, it may be causing the connectivity problems. When you find sustained packet loss, double-click within the red bar at the bottom and find the last host that responds in the top section. Packet loss shows up as a red vertical bar along the graph on the bottom of the window.Ī few seconds of packet loss may be sufficient to cause the Citrix client to drop connection. Look for periods of sustained packet loss on the end host. This will show each ping individually rather than averaging the data together. When you review PingPlotter data, set your Samples to include to 1. Once you have the file saved, send it to your qualified IT professional, your ISP, or the support representative (if we have requested the file). If the end host () replies, the connection worked even if there are a few hops near the end with packet loss. As a security measure, the internal routers do not reply to PingPlotter, but will forward the packets on, so these hops can often be disregarded.
These are internal routers within our data center. Note: PingPlotter will very often show 100% packet loss on 3 to 6 hops before the destination.
PINGPLOTTER SAMPLEING MENU PROFESSIONAL
When you send the data to your IT professional (or a support representative if requested), indicate what time the drops or slow downs occurred so that the occurences can be correlated with the PingPlotter data. At the end of the day, save the sample set data to a file so that it can be reviewed later. If you experience a dropped session or slowdown, note the time of the occurrence.
Keep an instance of PingPlotter running in the background all day. Click the play icon button to begin testing.Use the following settings (depicted in screenshot):.
PINGPLOTTER SAMPLEING MENU INSTALL
PINGPLOTTER SAMPLEING MENU PRO
You may download the Standard version of PingPlotter and try it free for 30 days from Important: Make sure you download or purchase the Standard or Pro version of PingPlotter and not the Freeware version. If an Internet router along the path is dropping connectivity, it should show up in PingPlotter. PingPlotter tests the connection by sending data packets ("pings") to the target address and tracing the path they take across the Internet. While this third-party utility is not developed by Thomson Reuters, support representatives may occasionally suggest that you use PingPlotter to pinpoint potential issues with your connection that may be affecting the performance of CS Professional Suite applications.
PingPlotter, an application from Nessoft, LLC, is used to trace Internet connectivity issues.
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